Privacy Policy

Last updated: November 15, 2025

ZiaFlow Privacy Policy

At ZiaFlow, your trust is the cornerstone of our business. We are committed to protecting your privacy and handling your data with transparency and integrity. This privacy policy outlines what personal information we collect, why we collect it, how we use and protect it, and the rights you have regarding your data, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are

This privacy policy applies to ZiaFlow. Our website address is: https://ziaflow.com. For any data protection inquiries, please contact us through our website.

2. The Data We Collect and How We Use It

We collect personal information to provide and improve our services, communicate with you, and ensure a secure and functional website experience.

Information You Provide Directly:

Contact Forms & Consultations: When you schedule a consultation or contact us, we collect your name, email address, phone number, and any business details you provide. We use this information to respond to your inquiries and deliver the services you requested.

Comments: When you leave a comment, we collect the data in the comments form, your IP address, and browser user agent string to prevent spam.

Information We Collect Automatically:

Analytics & Website Usage: We automatically collect data about your device and your interaction with our site. This includes your IP address, browser type, pages visited, and time spent on the site.

3. Legal Basis for Processing Data

We process your personal data based on the following legal grounds under the GDPR:

Consent: Where you have given us explicit consent, such as for marketing communications or the use of non-essential cookies.

Contractual Necessity: To fulfill our contractual obligations to you, such as providing a service you have purchased.

Legitimate Interest: For purposes like security, spam prevention, and website analytics, provided these interests do not override your fundamental rights and freedoms.

4. Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to operate our website and analyze its performance. Under GDPR, we require your explicit, opt-in consent before activating any non-essential cookies.

Essential Cookies: These are necessary for the website to function and cannot be switched off. They include cookies for user logins and security.

Analytics & Performance Cookies: These help us understand how visitors interact with our website so we can improve it. We use the following services:

• Google Analytics: This service helps us analyze website traffic and user behavior. We have enabled IP anonymization to ensure your IP address is not stored by Google.
• Microsoft Clarity: This tool provides heatmaps and session recordings to help us improve website usability. All personally identifiable information is masked to protect your privacy.

Marketing Cookies: These are used to deliver relevant advertising and are only activated with your consent.

You can manage your cookie preferences at any time through our cookie consent banner.

5. Who We Share Your Data With

We do not sell your personal data. We only share information with trusted third parties who help us operate our business, under strict data protection terms:

Service Providers: We share data with third-party services for spam detection (e.g., Akamai), website analytics (Google), and usability analysis (Microsoft).

Gravatar: If you leave a comment, an anonymized string (hash) from your email address may be sent to the Gravatar service to display a profile picture.

Legal Obligations: We may disclose your data if required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.

User Profiles: If you register on our site, we store your profile information for as long as your account is active.

Contact Form Inquiries: We retain inquiries for a limited period to ensure we have addressed your needs, after which they are deleted.

7. Your Data Protection Rights

Under the GDPR, you have the following rights over your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, subject to certain legal exceptions.

Right to Restrict Processing: You can ask us to limit how we use your data.

Right to Data Portability: You can request that we provide your data in a machine-readable format to you or another service.

Right to Object: You can object to our processing of your data for marketing or other purposes.

Right to Withdraw Consent: You can withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us.

8. Data Security

We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, or destruction.

9. International Data Transfers

As a global business, your data may be processed in countries outside of the European Economic Area (EEA). We ensure that any such transfers are compliant with GDPR by using mechanisms like Standard Contractual Clauses to guarantee an adequate level of data protection.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the effective date.

11. How to Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: info@ziaflow.com. You also have the right to lodge a complaint with your local data protection authority.